Frequently Asked Questions
PROCESSING TIME
Amoke Ade's processing time is 5-12 business days. Please allow us this time to make sure your order is properly packed and double-checked for quality.
SHIPPING TIME
- (United Kingdom) 2-4 business days via DHL
- (Europe) 2-4 business days via DHL
- (Canada) 2-5 business days via DHL
- (United States) 2-5 business days via DHL
Please note that these are estimated times and do not include our processing period.
REFUNDS/RETURNS
Due to the nature of our product, we are currently not accepting returns/exchanges. Based on COVID 19 and also to ensure the highest level of security, refunds will not be available unless in exceptional circumstances.
INTERNATIONAL ORDERS
Amoke Ade does not ship to international post boxes or mailing centres; we require a physical address for all orders.
Please note that customs fees may apply and some countries may put a tax on orders that come into their country. These fees will be the responsibility of our customers.
LOST/STOLEN PACKAGES
Due to all our orders being trackable, we will not be responsible for any lost or stolen packages.
Due to all our orders being trackable, we will not be responsible for any lost or stolen packages.
CANCELING AN ORDER
Unfortunately, we cannot process order cancellations at this time. We begin to process orders once they are received in our system to ensure accuracy for our customers.
Unfortunately, we cannot process order cancellations at this time. We begin to process orders once they are received in our system to ensure accuracy for our customers.